Shipping policy
Last updated: October 1, 2026
This policy explains where we ship, what it costs, how long delivery takes and what happens if something goes wrong on the way.
At a glance
- Free shipping to the United States and Canada.
- Orders arrive in 7–10 business days, tracked.
- We do not ship outside the United States and Canada: the machine is the US 120 V model.
1. Where we ship and what it costs
Destination Shipping cost Delivery time
United States Free 7–10 business days
Canada Free 7–10 business days
The total you pay is shown at checkout before you confirm the order.
2. Why only the United States and Canada
The Breville Barista Express we sell is model BES870XL, built for 120 V mains supply, which the United States and Canada use. Plugging it into a 220–240 V supply would damage it, so we do not ship to other countries.
3. Processing and dispatch
Before it ships, every unit is inspected, cleaned, descaled and test-brewed. Business days are Monday to Friday, excluding public holidays. If an order is going to take longer than 10 business days to arrive, we email you before it ships so you can choose to wait or cancel for a full refund.
4. Packaging
Open-box units ship in the original Breville box or in a plain replacement box with protective packing.
5. Tracking
As soon as your order leaves us you receive an email with the carrier and tracking number.
6. Import duties and taxes (Canada)
All prices shown at checkout include relevant taxes and import duties for orders shipped to Canada. You will not be charged any extra fees upon delivery.
7. Address changes and cancellations
Contact us as soon as possible if you need to change the delivery address or cancel. We can change or cancel an order until it has been dispatched.
8. Delays, loss and damage in transit
Carrier delays, severe weather and public holidays can push delivery past the usual window; we keep you updated by email when that happens. If tracking shows no movement for an extended period, or the machine arrives damaged, contact us within 48 hours of delivery with your order number and photos of the box and the machine. We replace it or refund you in full.
9. Contact
Cafivora Customer Care
Email: support@cafivora.com
Phone: +1 (408) 660-8537
Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)
Cafivora, 5108 Dakota Ave, Nashville, TN 37209, United States.
Cafivora is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Breville. Breville and Barista Express are trademarks of Breville Pty Ltd and identify the product. The warranty on units we sell is provided by Cafivora, not by Breville.